Customer
Customer Rights
At Metropol Credit Reference Bureau, we are committed to ensuring transparency, fairness, and accessibility of credit information. As a customer, you are entitled to the following rights:
- A customer has a right to obtain a free copy of a credit report from the bureau once every calendar year. A credit report can be obtained by visiting our offices or Agents. Alternatively customers can register on our Crystobol application available via:
- USSD *433#
- Android – Crystobol (Google Play store)
- Web – https://crystobol.metropol.co.ke
- A customer has a right to dispute information contained in their credit report without being charged.
- A customer has the right to obtain a credit score from the bureau.
- A customer has a right to refer a dispute to an alternative dispute resolution mechanism, a court of law or the Central Bank where the customer feels that a dispute has not been resolved to the customer’s satisfaction.
Our Expertise
Why Choose Us
Metropol Credit Reference Bureau (CRB) is a leading provider of credit information in Kenya. For over two decades, we have empowered financial institutions, businesses, and individuals with actionable insights to make confident credit decisions.
2500 +
Credit Providers
14 +
Year Experience
- Kenya's first & leading CRB
- Trusted Credit Information
- Unmatched Industry Expertise
- Comprehensive Credit Data