# Metropol Credit Reference Bureau > Reach New Heights ## Pages - [Crystobol Terms and Conditions](https://metropol.co.ke/crystobol-terms-and-conditions/): TERMS AND CONDITIONS FOR THE METROPOL CRYSTOBOL SERVICE 1. THE AGREEMENT 1.1. This Agreement sets out the complete terms and Conditions (hereinafter called “these Terms and conditions”) which shall be applicable to the Metropol Crystobol Service (as hereinafter defined) opened by you (as hereinafter defined) with Metropol (as hereinafter defined). 1.2. These Terms and conditions and any amendments or variations thereto take effect on their date of publication. 2. DEFINITIONS 2.1. In these Terms and Conditions, the following words and expressions (save where the context requires otherwise) bear the following meanings: 2.1.1. “Bank” means any Commercial Bank Limited incorporated in[…] - [Crystobol Terms and Conditions](https://metropol.co.ke/crystobol-terms-and-conditions-2/): TERMS AND CONDITIONS FOR THE METROPOL CRYSTOBOL SERVICE 1. THE AGREEMENT 1.1. This Agreement sets out the complete terms and Conditions (hereinafter called “these Terms and conditions”) which shall be applicable to the Metropol Crystobol Service (as hereinafter defined) opened by you (as hereinafter defined) with Metropol (as hereinafter defined). 1.2. These Terms and conditions and any amendments or variations thereto take effect on their date of publication. 2. DEFINITIONS 2.1. In these Terms and Conditions, the following words and expressions (save where the context requires otherwise) bear the following meanings: 2.1.1. “Bank” means any Commercial Bank Limited incorporated in[…] - [Privacy Policy Statement](https://metropol.co.ke/privacy-policy-statement/):  Metropol Credit Reference Bureau – Privacy Notice T: +254 Helpdesk: +254 709 834 000 Disputes:    +254 709834000 E: info@metropol.co.ke, www.metropol.co.ke 1. INTRODUCTION AND SCOPE Metropol Credit Reference Bureau Limited (“Metropol”, “we”, “us” or “our”) is a credit bureau and information services provider. As an information services company, we collect, protect and provide quality consumer and business information, which means we look after vast volumes of Personal Data. We are committed to using Personal Data responsibly to make a positive difference to you, and society at large. We have provided this Privacy notice to communicate the processing activities which all data[…] - [Customer Rights](https://metropol.co.ke/customer-rights/): Customer Customer Rights At Metropol Credit Reference Bureau, we are committed to ensuring transparency, fairness, and accessibility of credit information. As a customer, you are entitled to the following rights: A customer has a right to obtain a free copy of a credit report from the bureau once every calendar year. A credit report can be obtained by visiting our offices or Agents. Alternatively customers can register on our Crystobol application available via:  USSD *433# Android – Crystobol (Google Play store) Web – https://crystobol.metropol.co.ke  A customer has a right to dispute information contained in their credit report without being charged.[…] - [Dispute Forms](https://metropol.co.ke/dispute-forms/): Dispute Forms Credit Dispute Resolution Credit dispute resolution in Kenya is guided by the Banking (Credit Reference Bureau) Regulations, 2020. The process begins when a borrower contacts the Credit Reference Bureau (CRB) to report any inaccurate information. The CRB then engages the data-providing institution to investigate the matter within a set timeframe. If the issue remains unresolved, the borrower has the right to have a statement of dispute appended to their credit report. Individual Dispute Form Company Dispute Form - [Download Credit Report or Clearance Certificate](https://metropol.co.ke/crystobol/): Download Download Your Credit Report or Certificate of Clearance Accessing your CRB Clearance Certificate or Credit Report has never been easier. With our online service, you can instantly download your document anytime, anywhere. Whether you need the clearance certificate for employment, tender applications, or personal use, or you simply want to review your credit report, this tool ensures you get the right information directly from the bureau. Download Your Credit Report or Clearance Certificate Now How It Works Enter the mobile number that was used during registration or application. Enter the reference number issued for your request. Click Download to[…] - [verification](https://metropol.co.ke/verification/): Verification Verify Certificate of Clearance The Clearance Certificate issued by Metropol Credit Reference Bureau (CRB) is an important document that proves your current credit status. To ensure authenticity and protect against fraudulent or altered certificates, we provide an online verification service. With this tool, you can quickly confirm whether a clearance certificate presented to you is valid and genuinely issued by our bureau. Verify CRB Clearance Certificate Now How Verification Works Enter the reference number provided on the clearance certificate. Click Submit to instantly confirm the certificate’s validity. If the certificate is authentic, the system will return the name of[…] - [Privacy Policy](https://metropol.co.ke/privacy-policy/): Metropol Credit Reference Bureau – Privacy Policy Statement Helpdesk: +254 709 834 000 Disputes:    +254 709834000 E: info@metropol.co.ke, www.metropol.co.ke 1. INTRODUCTION AND SCOPE Metropol Credit Reference Bureau Limited (“Metropol”, “we”, “us” or “our”) is a credit bureau and information services provider. As an information services company, we collect, protect and provide quality consumer and business information, which means we look after vast volumes of Personal Data. We are committed to using Personal Data responsibly to make a positive difference to you, and society at large. We have provided this Privacy notice to communicate the processing activities which all data subjects[…] - [Third-Party Credit Information Providers](https://metropol.co.ke/third-party-credit-information-providers/) - [Home](https://metropol.co.ke/): Who We are Metropol CRB We support Credit providers in managing Credit Risk throughout the credit life cycle in order to increase efficiency and lower risk of default and thus maximize profit. At the same time, we provide the credit consumer with tools that will help negotiate favorable terms when applying and managing their credit. More About US Download Your Credit Report Or CRB Certificate Click the buttons below to download your CRB Certificate or Credit Report Download Credit Report or CRB Certificate Verify CRB Certificate Our Services Our Services for Individual Consumers and Businesses Individual Business Individual Credit Score[…] - [Agent Application](https://metropol.co.ke/agent-application/): Agent Application Form Δ First NameLast NameDate of BirthGender– Select –MaleFemaleotherPrefere not to sayNationalitySelect CountryAfghanistanAland IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelauBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Saint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos (Keeling) IslandsColombiaComorosCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicDemocratic Republic of the Congo (Kinshasa)DenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyIvory CoastJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao S.A.R., ChinaMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalestinian TerritoryPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRepublic of the Congo (Brazzaville)ReunionRomaniaRussiaRwandaSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint Martin (Dutch part)Saint Martin (French part)Saint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan[…] - [Services](https://metropol.co.ke/services/): {“cpt”:”service”,”style”:”1″,”columns”:”3″,”show”:9,”order”:”ASC”,”orderby”:”DESC”} All Business Personal prev next Business, Personal Clearance Certificate Quis ipsum suspendisse ultr ices gravida Risus commodo viverra maecenas. Read more Business Individual Credit Score Quis ipsum suspendisse ultr ices gravida Risus commodo viverra maecenas. Read more Personal Individual Credit Report Quis ipsum suspendisse ultr ices gravida Risus commodo viverra maecenas. Read more Business, Personal Credit Report Quis ipsum suspendisse ultr ices gravida Risus commodo viverra maecenas. Read more Business, Personal Credit Score Quis ipsum suspendisse ultr ices gravida Risus commodo viverra maecenas. Read more Business Business Information Report Quis ipsum suspendisse ultr ices gravida Risus commodo viverra maecenas.[…] - [FAQ](https://metropol.co.ke/faq/): Common Queries Frequently Asked Questions You will find answers to about our CRB services. Please feel free to contact us if you don’t get your question’s answer in below. What is a Credit Reference Bureau? A credit reference bureau is a company licenced by central bank of Kenya to collect, store and collate credit information on individuals and companies from different sources and provide the information in form of a credit report upon the request of a lender. What is a Credit Report? A credit report is a report generated by a credit reference bureau containing detailed information on a[…] - [Contact Us](https://metropol.co.ke/contact/): Contact us Get in touch Our Location​​ 15th Floor, KCB Towers, Kenya Road, Upper Hill Phone Number +254 709 834000 Email Address creditbureau@metropol.co.ke Make Your Request - [About Us](https://metropol.co.ke/about-us/): Who We Are Metropol CRB Metropol Credit Reference Bureau (Metropol CRB) was registered in 2010 and licensed in April 2011 to provide credit reference bureau (CRB) services in Kenya. In line with amendments to the Banking Act (Chapter 488) and the CRB and Digital Credit Providers (DCP) regulations, Metropol CRB facilitates full-file credit information sharing while also leveraging alternative data sources. These include inputs from a wide range of Credit Information Providers (CIPs) such as microfinance institutions (MFIs), SACCOs, utility service providers, mobile lenders/digital credit providers, and businesses that offer goods and services on credit. By doing so, Metropol CRB[…] ## Optional - [Agent (MCP protocol)](websites-agents.hostinger.com/metropol.co.ke/mcp) [comment]: # (Generated by Hostinger Tools Plugin)